Terms of service

Terms and Conditions

We are PCsupport.cz s.r.o., with registered office at Jablunkovská 719, Lyžbice, 739 61 Třinec, Company ID No. 278 39 583, registered at the Regional Court in Ostrava, file No. C 31096.

You can find our premises at the following address:
Jablunkovská 719
73961 Třinec

Our contact details are:
Email: info@swissmedicus.de
Tel. no.: +420 777 84 80 84

We operate an e-shop at www.swissmedicus.cz

I. Introduction

  1. These terms and conditions govern our mutual relations when you shop at our e-shop. They form part of the purchase agreement. However, if we agree on something different from these terms and conditions during our communication, our agreement shall take precedence.
  2. These terms and conditions apply to consumers.
  3. If you are not purchasing as a consumer, our relationship is governed by general legal provisions, which can be found mainly in the Civil Code. However, we will not apply Section 1732(2) of the Civil Code. This means that we must still confirm your order on our e-shop in order for a purchase contract to be formed.
  4. If you are interested in information about working with personal data, you can find it on our website, in the footer.

II. Restrictions on payment and delivery

In our online store, you can pay using the following payment methods:

1. Payment methods

Online payment by credit card
Advance bank transfer
Cash on delivery

2. Delivery area

We deliver goods to selected European countries according to the current availability in the ordering process.

3. Information in the ordering process

The specific delivery countries, delivery methods and shipping costs will be shown to you during the ordering process.

4. The checkout is decisive

Unless otherwise individually agreed, delivery is made only to the countries that can be selected in the checkout.

III. User Account

  1. You can create your own user account on our website, from which you can order goods. However, an account is not necessary; you can also shop with us without one.
  2. Please keep your account login details safe. Keep the information and data you enter into your account up to date.
  3. Your user account may not be available at all times, as we occasionally need to perform maintenance or repairs on the system. We apologize for any inconvenience this may cause.
  4. We may cancel your user account, especially if you have not used it for a long time or if you have violated contractual or other legal obligations through its use.

IV. Reviews

  1. You can find reviews from our customers on our website or social media.
  2. Reviews can be written by customers who have actually purchased the product from us.
  3. We verify this through Heuréka (each order has a unique link for a review; more information can be found here).
  4. Reviews can also be submitted by customers who have made a purchase through a user account. The settings in the account do not allow reviews to be submitted for products that are not listed in the user's purchase history.
  5. You can find more reviews of us or our products on Google, social networks, and firmy.cz. Since these reviews are written by users on third-party platforms over which we have no control, we are unable to verify them. Thank you for your understanding.

V. Our goods

  1. You will find information about your selected product on our e-shop, including availability, delivery date, and price. Nevertheless, we may conclude a purchase agreement with you under different terms and conditions, which we will negotiate separately.
  2. If a product is listed on our e-shop as unpacked, opened, defective, or with another similar reason for its discount, please keep in mind that you cannot return it to us for this reason. Otherwise, complaints about these products are governed by the general rules, which can be found below.
  3. All prices include all taxes and fees, except for delivery costs. These are listed further on in the purchasing process.
  4. If we list a price that is clearly incorrect, this price is not binding and no contract is formed between us.
  5. By displaying goods in our e-shop, we inform you of their characteristics and price. However, we must still accept your order for the goods ourselves in order for a binding purchase contract to be established between us. We do not apply Section 1732(2) of the Civil Code.

VI. Order

  1. Add the desired items to your shopping cart. We will guide you through the ordering process step by step.
  2. In the purchase form, you will find information about the items, quantity, and price. Select the shipping method, and the final amount will be displayed, which includes the price of the items and shipping costs. Based on this information, you will create an order (hereinafter referred to as the "Order").
  3. Before submitting the Order, you can check and change the details.
  4. Submit the Order by clicking on the "Order and pay" button.
  5. We will confirm receipt of your Order by email. However, the purchase contract is only concluded when we send you a second email message stating that we accept the Order.
  6. If your order seems unusual to us (e.g., due to quantity, unusual parameters, etc.), we may contact you to request additional confirmation. In such a case, the purchase contract will only be concluded upon mutual confirmation of this order.
  7. You are responsible for the costs of remote communication in connection with the Order. However, these costs do not differ from standard rates.

VII. Delivery

  1. We will deliver the goods to you in the manner you select in your shopping cart, within the specified time frame, to the address you provide.
  2. You can also pick up the goods in person at the selected store.
  3. Please keep in mind that just as we are obliged to deliver the goods to you properly, you are obliged to accept them. If you violate this obligation, we have the right to claim damages from you. For example, to reimburse us for the additional costs associated with unsuccessful delivery (even repeated attempts) or reasonable storage costs. We also have the option to withdraw from the contract.
  4. Please check the goods immediately upon receipt and notify us of any defects, ideally without undue delay. We will resolve them as part of the complaint process (more on this below). A quick response and documentation on your part helps us to resolve the matter effectively with our business partners. Thank you.

VIII. Payment

  1. Information about the price of goods, including VAT, is always stated in the offer for the product in question.
  2. You can pay the purchase price and delivery costs:
    - Online card payment
    - Online bank transfer
    - Bank transfer in advance
    - Cash on delivery
  3. If you pay cash on delivery, the total price is payable upon receipt of the goods.
  4. If you pay by bank transfer, the total price is payable upon conclusion of the contract. We ship the goods and the delivery period begins after the total price has been credited to our account.
  5. We will issue a tax document for each payment. We will send it to you in electronic form to the email address you provide. Discounts cannot be combined.

IX. Return of goods (withdrawal from the contract)

If you purchase from us as a consumer, you have the right to withdraw from the purchase contract. In short, this means that the purchase contract is cancelled: you return the purchased goods to us and we refund the corresponding purchase price to you. The following rules apply to the withdrawal from the contract.

1. Exclusion of the right of withdrawal

The right to withdraw from the contract is excluded for certain types of goods due to their nature. This applies in particular to goods which:

  • deteriorate quickly or have a short shelf life,
  • have been inseparably mixed with other goods after delivery,
  • have been made according to your instructions or clearly tailored to your personal needs,
  • have been delivered in sealed packaging and are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.

2. Withdrawal period

In all other cases, you may withdraw from the contract within 14 days of receiving the goods.

The period begins on the day on which you, or a third party designated by you who is not the carrier, take physical possession of the goods. If the goods are delivered in several partial shipments, the period begins on the day of receipt of the last shipment. In the case of contracts for the regular delivery of goods over a specified period of time, the period begins on the day of receipt of the first delivery.

3. Inspection of the goods

You may inspect the goods within this period to the extent necessary to establish their nature, characteristics and functioning. However, please handle the goods carefully and only to the extent necessary for such inspection.

4. Notice of withdrawal

If you wish to withdraw from the contract, please inform us of your decision within 14 days. You may use the form at the end of these terms, but this is not mandatory.

If possible, please provide your order number, the date of purchase and, where applicable, your bank details. You do not need to state a reason for withdrawing from the contract.

5. Return of the goods

The goods must be sent back or handed over to our address without undue delay and no later than 14 days from the day on which you informed us of the withdrawal from the contract.

The direct costs of returning the goods in the event of exercising the statutory right of withdrawal shall be borne by you as the customer.

Please return the goods complete, if possible in their original packaging, undamaged and without excessive signs of use. If you have used the goods more than was necessary to establish their nature, characteristics and functioning and this has resulted in a reduction in their value, we may require appropriate compensation for that reduction in value and offset it against the amount to be refunded.

6. Refund

We will refund all payments received from you, including delivery costs corresponding to the least expensive standard delivery method offered by us, without undue delay and no later than 14 days from the day on which we were informed of your withdrawal from the contract. We may withhold the refund until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever occurs first.

We will make the refund using the same means of payment as you used for the original transaction, unless expressly agreed otherwise. In no event will you incur any fees as a result of this refund.

7. Withdrawal in the case of orders with a gift

If you withdraw from the purchase of goods for which you received a gift from us with the order, your entitlement to that gift shall also cease. Please return the gift together with the goods unless we agree otherwise. In this case as well, we reserve the right to offset any loss in value or damage against the amount to be refunded.

X. How to complain about defects

  1. We are responsible for ensuring that the goods are free of defects upon delivery.
    Ideally, you should file a return or complaint by writing to our email address info@swissmedicus.de.& nbsp;This means that at the time of delivery, in particular:
    1. it corresponds to your order (it is the requested product in the agreed quantity, quality, functionality, compatibility, interoperability, or has other agreed characteristics or characteristics that you can reasonably expect, taking into account our advertisements and other materials from us or our business partners)
    2. it is fit for the agreed or required purpose
    3. it is fit for the purpose for which goods of this type are normally used
    4. it has the agreed accessories, packaging, or instructions for use, if necessary
    5. it corresponds to the quality or design of the sample or model
    6. it complies with legal regulations
  2. For items with digital content, we are responsible for providing you with the agreed updates to the digital content for as long as you can reasonably expect. This will be assessed based on the type and purpose of the item, the nature of the digital content, and the circumstances of the purchase agreement.
  3. If we expressly notified you before the purchase that a certain feature of the item differs and you agreed to this feature, you cannot complain about this feature. You also cannot complain about defects for which the item was discounted and we notified you of this reason for the discount in advance.
  4. If a defect becomes apparent within 1 year of receipt, it is assumed that the item was defective at the time of receipt, unless this is excluded by the nature of the product or defect. This period does not run (is suspended) after
  5. You can file a complaint if the defect appears within two years of receiving the shipment. This period does not run (is suspended) for the time during which you cannot use the item in the event of a (justified) complaint.
  6. The domestic law of some other countries may stipulate stricter regulations for complaints, which are governed by the consumer's place of residence.

Quality guarantee

  1. For cosmetics, food, or other consumable products, we indicate the shortest shelf life (expiration date) on the packaging. This means that we are responsible for ensuring that the product retains its properties under normal use during this period. If this is not the case, you have the same rights as for defective goods, which we describe in this article.

How to file a complaint?

  1. You can complain about goods in any way you like. Call us, drop by, send us an email or write us a letter.
  2. Please provide us with:
    1. your contact details, so we can let you know when your complaint has been resolved
    2. how the defect manifests itself and when you discovered it
    3. how you would like your complaint to be resolved
    4. we will also need any proof of purchase
  3. Please send or bring the defective goods to us together with the complaint form. Sometimes, sending us a photo may be sufficient – we will let you know. Ideally, please contact us in advance so we can make arrangements.
  4. Pack the goods properly during transport to prevent damage. Please understand that for most complaints (and their assessment), it is necessary to send the goods complete - again, in such a case, please contact us in advance, and we will agree whether this applies to your case.
  5. When you file a complaint, we will send you electronic written confirmation of the complaint and then of its resolution.

What you can demand

  1. First and foremost, you can ask us to repair, replace, or exchange the goods.
  2. If the chosen method is impossible (for example, the goods are no longer available) or unreasonably expensive (for example, we only need to deliver accessories that we forgot to include), we can adjust your choice.
  3. You may also request a reasonable discount or withdraw from the contract. This applies in the following cases:
    1. we have refused to remedy the defect or have not remedied it properly within the prescribed period, or it is clear that we will not be able to remedy it or will not be able to do so in time
    2. the defect occurs repeatedly
    3. the defect is significant
  4. You cannot withdraw from the contract (and are therefore only entitled to a discount) if the defect is insignificant. However, it is generally considered that the defect is of a significant nature.

How we handle complaints

  1. We will handle your complaint immediately, and we must resolve it within 30 days at the latest, unless we agree otherwise. Otherwise, you may withdraw from the contract or request a reasonable discount.
  2. We will inform you about the resolution of your complaint using the contact details you provided when filing the complaint. If you do not take the item back, we may charge you reasonable costs associated with storing the item.
  3. We will reimburse you for any reasonable costs incurred in connection with the complaint. Please request reimbursement as soon as possible, no later than one month after the end of the complaint period, otherwise you will not be entitled to these costs.

XI. Conclusion

  1. According to Act No. 634/1992 Coll., on consumer protection, you have the right to out-of-court settlement of a consumer dispute arising from a purchase contract. In such a case, you can contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court settlement is initiated exclusively at your request, if the dispute cannot be resolved directly with us. You can submit your request no later than 1 year from the date on which you first exercised your right, which is the subject of the dispute, with us. You can initiate out-of-court dispute resolution online via the ODR platform, available at ec.europa.eu/consumers/odr/.
  2. We operate on the basis of a trade license. Supervision is exercised by the Trade Licensing Office and, to the extent defined by law, by the Czech Trade Inspection Authority, to which you can address any complaints.
  3. The symbol of a crossed-out underlined trash can indicates so-called new electrical equipment, i.e., equipment imported or manufactured after August 13, 2005, and means that this product must not be disposed of in municipal waste; this symbol may be displayed directly on the equipment, on its packaging, or in the instructions for use or warranty card. It is the user's responsibility to hand over any used electrical equipment to a designated collection point for the recycling of electrical and electronic equipment. Sorting and recycling such waste will help preserve the natural environment and ensure a recycling method that protects human health and the environment. For more information on how to dispose of waste for recycling, contact your local municipal or city office, a waste collection and transport company, the websites of collective systems (e.g., www.retela.cz), the Ministry of the Environment portal, or the store where you purchased the product. Please return equipment (whether electrical equipment, electric accumulators, galvanic cells, batteries, discharge lamps, or fluorescent lamps) undismantled and complete. This equipment contains certain hazardous substances, and only by disposing of it properly, without dismantling it, can you ensure that no harmful substances escape from the product and that it is disposed of in an environmentally friendly manner. This will limit the harmful impact on the environment and human health.
    When purchasing equipment from us, you can return your used equipment free of charge at the point of sale or upon delivery of new equipment, in the same quantity as the equipment sold, of a similar type and use.

  4. We store the contract, but do not provide access to it.

  5. The contract is concluded in the Czech language.

  6. Our relations are governed by the laws of the Czech Republic. This does not affect the consumer's rights under generally binding legal regulations.

  7. All rights to our website, in particular copyrights to the content, including the layout of the website, photos, films, graphics, trademarks, logos, products, and other content and elements, belong to us. We prohibit copying, modifying, or otherwise using them beyond the scope of the purchase agreement without our consent.

In Třinec, on 11.5.2026